Support Ticket System
Discord thread-based support tickets. Categories, staff assignment, and resolution tracking.
What is support ticket system?
Members need help, and DMs to officers get lost. CoGM's ticketing system creates private Discord threads for each support request. Assign staff, set categories, track resolution times, and close tickets with a full history.
What you get with support ticket system
Supported games
Support Ticket System is in development for these games.
Who uses support ticket system
- Members reporting loot distribution issues
- New members asking setup questions
- Officers handling internal disputes privately
- Tracking recurring issues across the community
Related features
Pricing
Core features free forever. Advanced tools from $10/mo per guild.
Frequently asked questions
What is support ticket system?
Members need help, and DMs to officers get lost. CoGM's ticketing system creates private Discord threads for each support request. Assign staff, set categories, track resolution times, and close tickets with a full history.
Is support ticket system free?
Yes. Support Ticket System is on the Free plan. Free covers up to 30 members per guild. Pro is $10/mo per guild for up to 300 members, plus $5/mo per 200 more, and each guild can try it free for 14 days.
Which games support support ticket system?
Support Ticket System is in development. No game has it on CoGM yet.
Does support ticket system work with Discord?
Yes. CoGM's Discord bot provides access to support ticket system features directly in your server channels. Members can use it from Discord or the web dashboard.
How do I get started?
Sign in with Discord to create your community, connect your server, and invite your members. Setup takes minutes and the free tier needs no credit card.
Let your Co-Guild Master handle it
Support Ticket System and everything else. Free up to 30 members with uploads per guild. Pro $10/mo for up to 300 members with uploads, plus $5/mo per 200 more.